Returns & Refunds Policy
Due to the perishable nature of our products, HOLY does not accept returns on food items; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 7 days of delivery to initiate a refund or replacement request.
Document the Issue
Take clear photos of the damaged product and the shipping label as soon as your package arrives.
Contact Support
Email our team at support@holy.com with your order number and the photos you collected.
Quality Review
Our team will review your claim within 48 hours to confirm the issue and approve a resolution.
Receive Refund or Replacement
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing